Frequently asked questions

Why choose Maple Leaf Residential Cleaners over the many cleaning providers in the Greater Toronto Area?


The simple and honest answer is that 'meeting your needs is our promise and exceeding your expectations is our goal'. Our employees have WSIB clearance, Insured and HomeStars verified. We are the fastest growing cleaning company in the GTA due to our 3P's to success Personality - our recruitment is centered on those with excellent personality. Performance - our training and supervision ensures we deliver consistent performance. Productivity - with an end result of guaranteed productivity for our valued clients.




What are the Health & Safety precautions taken by Maple Leaf Residential Cleaners?


2020 has been a challenging year with the unprecedented outbreak of COVID-19. The pandemic has required us to raise our current practice to higher standards with more protocols. Our residential cleaners go through screening prior to each shift. They are now fullly equipped with approved Personal Protective Equipment which include N95 masks, disposable gloves, disinfectant sprays and shoe nets. Our training and cleaning service is focused on the use of COLOR-CODED MICROFIBER CLEANING TOWELS to elimimate any cross contamination and spread of bacteria. WHMIS - Workplace Hazardous Material Information System is Canada's national workplace hazard communication standard. Our team are annually retrained and certified for compliance.




Why trust Maple Leaf Residential Cleaners to clean your home?


Beyond the fact that our team are all insured - our team goes above and beyond to hire only the best personalities in this industry. Our established leadership and trust in this industry comes from many years of following the same principal of the 3Ps: Personality - our recruitment is centred on those with excellent personality. Performance - our training and supervision ensures we deliver consistent performance. Productivity - with an end result of guaranteed productivity for our valued clients. Most of our team of dedicated professionals have been with us for a minimum of 5 years. They have earned our trust and we are confident that they will listen to your cleaning requirements and fully attend to your needs with a focus of exceeding your expectations. If your cleaning requirements are not met - we guarantee to rectify the problem within 24 hours. Trusted * Insured * covered by WSIB * certified professionals




How many hours and cleaners are required to clean your home?


The number of cleaners required to fully clean your home is determined by the size, type and cleaning specifics of your home. Most apartments and condominium units can be fully cleaned by one of our professional cleaners and require minimum of 4 hours. Houses and Town homes require minimum of 2 professional cleaners for minimum of 4 hours to fully clean. Contact our office during the hours listed below to receive a quote over the phone: Monday to Friday 8am - 6pm Saturday & Sunday 8am - 4pm




What are the main areas we clean - refer to the attached photos.





What are the cancellation/changes policy for Residential clients?


We understand how unpredictable life can be. Our administrators will work with you to ensure that we are cleaning your home at a date and time most convenient for you. Our cancellation policy for full refund is 72 hours prior to scheduled service date/time. We recommend changes to date/time and service details are communicated through email 72 hours to best service your home. Clients that have a recurring cleaning arrangement with Maple Leaf Residential Cleaners are FREE to cancel their cleaning arrangements with us at their leisure. Clients that use our recurring cleaning service never have to worry about being locked into another contract.





602-178 Jarvis Street

Toronto, ON M5B 2K7

kifle@mapleleafstaffing.org

© 2015 Maple Leaf Staffing Services

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